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Terms & Conditions
SHIPPING
Bobbizzo.com offers FREE shipping on all orders of $100 or more, within the US. All orders ship within 8 hours of purchase, 7 days a week, 363 days a year (no shipping on Thanksgiving and Christmas). We never drop ship! If you see it on our site, its on our shelves and ready to ship to your door.
Our orders are shipped either USPS Priority Mail with delivery confirmation (2-3 business days in the US) or Express Mail (overnight in most areas). For shipping outside the US, Priority Mail with delivery confirmation is typically 7-11 business days and Express Mail takes 3-5 business days. However, the customs department in your country may cause delays. Please note: Bobizzo.com is not responsible for any duties or taxes.
PayPal is the only accepted method of payment. Bobizzo is based in Las Vegas, so Nevada residents are also responsible for state sales tax.
You may pay through PayPal using a credit card, debit card, or bank account. If using a PayPal echeck, the payment must clear our bank before we can ship your order.
We ONLY ship to the registered address on your PayPal account. No exceptions!
After your item has shipped, you will receive an order confirmation email from us with your tracking information. Should you not see an email, please first check your spam folder as emails can sometimes be misrouted. If an email has not been received, please contact us with your order number.
RETURNS & EXCHANGES
In the event you wish to return an item, we will gladly exchange it for store credit, providing the item is unopened and in original condition. All returned orders will be subject to a shipping charge adjustment fee.
Orders with FREE shipping: Although shipping may have been free for your order, the actual shipping charges we have incurred will be deducted from the original purchase price when determining the amount of credit to be issued.
Orders with shipping charges: If your order was subject to a shipping charge, the amount you paid for shipping will be deducted from your original purchase price prior to determining the amount of credit to be issued.
Steps for returning products.
1. Contact our Customer Service Department and request a Return Authorization Number (RAN) and the mailing address to return the product(s).
2. Put the product(s) to be returned in a shipping box, write the RAN on the inside and the outside of the shipping box.
3. We strongly suggest that you use a shipping company that can provide a tracking number, so you can be assured your shipment is delivered to us. Items may be returned within 14 days of the initial date of purchase for a credit of the original purchase price, less shipping fees. To obtain a RAN and the Return Address, simply contact us using the form below. You are responsible for the cost of shipping the products back to us.
Processing of in-store credits
Credits for returned items are not issued until the product is received back into our shipping facility.
RETURN OF DEFECTIVE MERCHANDISE
Defective merchandise may be returned to us, at our expense, according to the warranty terms of the individual item. Item must be returned in original packaging. Contact us using the form below for additional information and an RAN. Please follow the return shipping policies and procedures outlined above.
PLEASE NOTE: Defective Skullcandy headphones must be returned directly to the manufacturer at www.skullcandy.com/warranty
FAQS
Q. How soon will you ship my package?
A. We ship within 8 hours of receiving your payment, 7 days a week, 363 days a year. No exceptions!
Bobbizzo.com offers FREE shipping on all orders of $100 or more, within the US. All orders ship within 8 hours of purchase, 7 days a week, 363 days a year (no shipping on Thanksgiving and Christmas). We never drop ship! If you see it on our site, its on our shelves and ready to ship to your door.
Our orders are shipped either USPS Priority Mail with delivery confirmation (2-3 business days in the US) or Express Mail (overnight in most areas). For shipping outside the US, Priority Mail with delivery confirmation is typically 7-11 business days and Express Mail takes 3-5 business days. However, the customs department in your country may cause delays. Please note: Bobizzo.com is not responsible for any duties or taxes.
PayPal is the only accepted method of payment. Bobizzo is based in Las Vegas, so Nevada residents are also responsible for state sales tax.
You may pay through PayPal using a credit card, debit card, or bank account. If using a PayPal echeck, the payment must clear our bank before we can ship your order.
We ONLY ship to the registered address on your PayPal account. No exceptions!
After your item has shipped, you will receive an order confirmation email from us with your tracking information. Should you not see an email, please first check your spam folder as emails can sometimes be misrouted. If an email has not been received, please contact us with your order number.
RETURNS & EXCHANGES
In the event you wish to return an item, we will gladly exchange it for store credit, providing the item is unopened and in original condition. All returned orders will be subject to a shipping charge adjustment fee.
Orders with FREE shipping: Although shipping may have been free for your order, the actual shipping charges we have incurred will be deducted from the original purchase price when determining the amount of credit to be issued.
Orders with shipping charges: If your order was subject to a shipping charge, the amount you paid for shipping will be deducted from your original purchase price prior to determining the amount of credit to be issued.
Steps for returning products.
1. Contact our Customer Service Department and request a Return Authorization Number (RAN) and the mailing address to return the product(s).
2. Put the product(s) to be returned in a shipping box, write the RAN on the inside and the outside of the shipping box.
3. We strongly suggest that you use a shipping company that can provide a tracking number, so you can be assured your shipment is delivered to us. Items may be returned within 14 days of the initial date of purchase for a credit of the original purchase price, less shipping fees. To obtain a RAN and the Return Address, simply contact us using the form below. You are responsible for the cost of shipping the products back to us.
Processing of in-store credits
Credits for returned items are not issued until the product is received back into our shipping facility.
RETURN OF DEFECTIVE MERCHANDISE
Defective merchandise may be returned to us, at our expense, according to the warranty terms of the individual item. Item must be returned in original packaging. Contact us using the form below for additional information and an RAN. Please follow the return shipping policies and procedures outlined above.
PLEASE NOTE: Defective Skullcandy headphones must be returned directly to the manufacturer at www.skullcandy.com/warranty
FAQS
Q. How soon will you ship my package?
A. We ship within 8 hours of receiving your payment, 7 days a week, 363 days a year. No exceptions!
(no shipping on US Thanksgiving and Christmas)
Q. Where is my tracking information?
A. After your item has shipped, you will receive an order confirmation email from us with your tracking information. Should you not see an email, please first check your spam folder as emails can sometimes be misrouted. If an email has not been received, please contact us with your order number.
Q. How come my tracking number doesn't show any information when I track it at USPS.com?
A. Express Mail detailed tracking information normally appears within a few hours of shipping. Priority Mail shipments only offer basic tracking information, so updates may take up to 48 hours (2 business days) to appear on the USPS website. To track and confirm delivery for both Priority Mail and Express Mail shipments, please go to http://www.usps.com/shipping/trackandconfirm.htm
Q. I didn’t receive my package, now what happens?
A. Although 99.9% of our packages are delivered safely and on time, shipments do get lost. If a package is delayed or lost we do have to wait for USPS to complete their inquiry before we can ship a replacement.
Q. I live in Las Vegas, NV. Can I stop by and pick up my item?
A. Unfortunately, we do not offer local pick up.
Q. Can you ship to a different address than the one on my PayPal account?
A. Absolutely not. Under PayPal's seller protection policy we are required to ship to the address on the payment. The address must be confirmed or verified by PayPal.
Q. Are your items authentic?
A. All items in our store are 100% authentic or double your money back! We are an authorized dealer for each brand represented in our store.
Q. Can I upgrade my shipping to an overnight or expedited service?
A. At checkout, you'll be given the option to have your package shipped USPS Priority Mail (2-3 business days) or USPS Express Mail (overnight to most areas). If your order qualifies for free shipping and you'd prefer Express Mail, you can upgrade at checkout.
Q. Where is my tracking information?
A. After your item has shipped, you will receive an order confirmation email from us with your tracking information. Should you not see an email, please first check your spam folder as emails can sometimes be misrouted. If an email has not been received, please contact us with your order number.
Q. How come my tracking number doesn't show any information when I track it at USPS.com?
A. Express Mail detailed tracking information normally appears within a few hours of shipping. Priority Mail shipments only offer basic tracking information, so updates may take up to 48 hours (2 business days) to appear on the USPS website. To track and confirm delivery for both Priority Mail and Express Mail shipments, please go to http://www.usps.com/shipping/trackandconfirm.htm
Q. I didn’t receive my package, now what happens?
A. Although 99.9% of our packages are delivered safely and on time, shipments do get lost. If a package is delayed or lost we do have to wait for USPS to complete their inquiry before we can ship a replacement.
Q. I live in Las Vegas, NV. Can I stop by and pick up my item?
A. Unfortunately, we do not offer local pick up.
Q. Can you ship to a different address than the one on my PayPal account?
A. Absolutely not. Under PayPal's seller protection policy we are required to ship to the address on the payment. The address must be confirmed or verified by PayPal.
Q. Are your items authentic?
A. All items in our store are 100% authentic or double your money back! We are an authorized dealer for each brand represented in our store.
Q. Can I upgrade my shipping to an overnight or expedited service?
A. At checkout, you'll be given the option to have your package shipped USPS Priority Mail (2-3 business days) or USPS Express Mail (overnight to most areas). If your order qualifies for free shipping and you'd prefer Express Mail, you can upgrade at checkout.
CONTACT US
A reply will be sent within 24 hours.
A reply will be sent within 24 hours.
